I received the following email last evening with the subject line, “We’re sorry you may have had trouble watching instantly”:
As you can see, the email was from Netflix and I was quite taken back as I read and then re-read it.

My family and I were away all-day on this purported service-interruption of Netflix’s streaming service that we subscribe to, but Netflix sent us the email anyway and offered us 3% off of our monthly bill for the trouble. (no, we didn’t take it)

Sure, 3% of $7.99 is “nothing”, but the service behind it is what is impressive to me.

Netflix left the decision up to me about whether to ask for my refund. I liked that. Trusting consumers isn’t a very popular thing these days I don’t think, so when it happens, I choose to highlight it and applaud it!

And I think there is something further to learn in other contexts via this example. We, as a people, are quite untrusting, too! What if we learned to stop being so untrusting all the time, took a risk and attempted to trust “outdide the box”? I can’t imagine that Netflix only refunded the 3% bill to those who actually experienced service interruption, and yet they went for a “mass-trust” of their customers and won!

Where are we missing out by not trusting?

The neighbor we don’t yet know?
The cafe down the street that we haven’t yet tried?
Trusting God with our finances? (I aknowledge the big leap here, but I think it makes a point)

I want to trust like Netflix, take faith-risks, trust in new ways that are unpopular and maybe even dangerous…

I think it’s what Jesus calls us to when he says, “Come follow me.”

Thanks for the reminder, Netflix.

If you’re a human being with working tastebuds and don’t happen to be allergic to chicken, chances are you’ve heard of and fallen in love with Chick-Fil-A. Often referred to as “Christian Chicken” by people like me who love the food AND love the story behind the chicken (ie, founder Truett Cathy’s personal faith in Jesus Christ), Chick-Fil-A is a favorite restaurant for our family.

Thanks to a recent Twitter-follow from user, “@annebelier” I uncovered another faith-based history of another frequented-by-our-family food-establishment that until now I had no idea about.

Turns out that @annebeiler is the account of Anne Beiler, founder of Auntie Anne’s Pretzels!

From The Beiler’s website:

To support Jonas’ [Anne’s husband] vision to help others, Anne bought a concession stand at a local farmers’ market in Downingtown, Pennsylvania. She sold everything from pizza to ice cream, but it was the hand-rolled soft pretzels that customers couldn’t get enough of. Because of the demand, Anne dropped the rest of the products and concentrated on perfecting the pretzel. Auntie Anne’s Soft Pretzels was born.

A little clicking-and-reading around revealed to me that the Beilers are Christians with a passion for loving God and loving people.

A glimpse of “their story”, also from their website:

The Beilers have always believed in leading by example, doing business with integrity, and giving back to the community. While at Auntie Anne’s, they demonstrated their business principles with the acronym, LIGHT: Lead by example; Invest in employees; Give freely; Honor God; and Treat all business contacts with integrity. These principles continue to LIGHT their way as they follow their passion to serve people, strengthen families, and build community.

I also discovered that Mrs. Beiler has written a book, “Twist of Faith”, published by Thomas Nelson back in 2008. I’ve already added it to my ever-growing wishlist and hope to eventually make time to learn more about the story of Anne Beiler, her love for Jesus and her love for pretzels. (Is it wrong to also hope that there is also a discount coupon in the back of the book somewhere?)

The book’s description:

Anne Smucker Beiler was born in Lancaster County, Pennsylvania, where she attended a two-room Amish school. Bred into the fabric of her close-knit family and into her soul were the elements of sincere Christian faith, an excellent work ethic, and an eye for good business opportunity. Anne’s journey is a remarkable story of failure and success. She persevered through a series of difficult personal struggles-including the tragic death of her second child, being betrayed by someone she trusted implicitly, and a terrible six-year depression-to become the leading female franchise owner in the United States. Anne is one of the few women who have founded national companies in America. What makes her story most extraordinary is her determination to help others by telling her full story-the good, the bad and the ugly.

Anne blogs at thebeilers.blogspot.com.

My new favorite version of Rebecca Black’s “Friday”:

Her stuffed bunny as a microphone? Genius.

UPDATE #2: Congratulations to Eric Ebbinghaus on winning today’s contest. He has been emailed details on how to receive his free album! For those wondering how the winner was chosen, here are the details: for every entry, I added the person to a spreadsheet (surprisingly, only 10 people entered). I then went to random.org and used their randomizer to choose a number between 1 and 10! Simple.

I’ve already told Scott that I hope to run another promotion when his new album releases! Stay tuned!

UPDATE: Guess what, I’m going to GIVE AWAY (for FREE) a digital copy of this album TODAY (March 31st). I’ve been trying to drum up some way of getting this album some of the recognition it deserves and this is what I’ve come up with.

Here’s all you need to do:
Have Twitter? Simply Tweet about this post and the contest using this link: http://bit.ly/scottsEP and be sure to use my Twitter name “@navets” in your tweet.
Don’t have Twitter? Simply leave a comment below and your name will be added to the hat.

Sometime after 5PM (EDT) tonight I will randomly select one of the entries and contact them in order to gift them a copy of this terrific EP via AmazonMP3.

So, what are you waiting for? Tweet and/or comment now!


My buddy Scott Troyer has some great music right now available on Amazon. It’s a 5-song EP entitled Somewhere Between Nicaragua & New York and it’s fantastic. It’s nineteen minutes of goodness just begging to fit on your computer, MP3-player, and/or cellphone. (by the way, you can put it in all three locations with the Amazon Cloud Player)

5-songs for less-than $5 = a great deal.

Take a listen to the samples and let me know in the comments if you “went for it” and bought the EP on my recommendation! Be nice, Scott is a frequent visitor to stevansheets.com!